Frequently Asked Questions | TOMS

  1. What is the TOMS® Rewards Program?

    The TOMS® Rewards Program ( Rewards Program ) is a complimentary loyalty program that rewards you for shopping at or once you sign up, you get points for certain activities, such as shop, clicking on emails, and following TOMS on social media. You get big benefits immediately after joining, including coupons, exclusive sweepstakes, early access to sales and more. Earn 350 points and get even more stimulate benefits, including spare shipping for a class .
    You can redeem points for single rewards like TOMS® Canvas Classic shoes and coupon codes .
    unfortunately at this time, the TOMS® Rewards Program is available alone in the U.S .

  2. Do I need a TOMS® account in order to sign up for TOMS® Rewards?

    Yes, all members of TOMS® Rewards Program must besides have a valid score. If you do not have an account, sign up now.

  3. Are there different Member levels?

    Yes, there are three ( 3 ) levels within the Rewards Program : good, Gooder and Goodest .

  4. What are the benefits of each Member level?

    All members enjoy benefits like coupons, birthday gifts, early access to sales and more. Goodest members besides get free ship .
    The Rewards Program sends emails about up-coming sales and promotions. If you do not opt in to TOMS® emails, you will not receive these notifications. There is an electronic mail sign-up at the bottom of every page on .
    ocular person ? We understand. Check out the chart below for a dislocation of membership benefits .
    In the TOMS® Rewards program,
    there are three levels of membership.

    TOMS rewards tier benefits
    Benefits Good
    0-124 pts
    125-349 pts
    350+ pts
    Earn points faster 1x 1.25x
    25 % Faster
    50 % Faster
    Redeem points for gear, discounts & perks Included in Good tier Included in Gooder tier Included in Goodest tier
    Early access to sales & exclusives Included in Good tier Included in Gooder tier Included in Goodest grade
    Birthday gift Included in Good tier Included in Gooder tier Included in Goodest tier
    Exclusive sweepstakes Included in Good tier Included in Gooder tier Included in Goodest tier
    Unlock more rewards options not included in Good tier Included in Gooder tier Included in Goodest tier
    Free standard shipping * See the paragraph below for disclaimer. not included in Good tier not included in Gooder tier Included in Goodest grade

    *FREE SHIPPING DISCLAIMER: Free transportation valid only for Goodest members in the TOMS® Rewards program for one year. offer does not apply to gift cards. This put up is only valid on orders shipped to the continental United States with UPS Economy via SurePost only to one ship cover. Choosing any ship method other than up Economy via SurePost may result in normal transport and handling charges. Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary. You must be logged in to your TOMS® Rewards account ; offer will automatically be reflected in your shopping udder. offer not valid on previously purchased trade. TOMS® Shoes, LLC reserves the right to extend, modify, or discontinue this offer at any time. fall to rewards tier benefits breakdown, absolve ship section .

  5. How do I move from one level to the next?

    When you sign up for the Rewards Program, you ’ re mechanically good condition. If you earn 125 points during the 12-month time period after you enroll, you will move up to Gooder condition. If you earn 350 points during the 12-month period after you enroll, you will move up to Goodest status. however, if you have not earned 350 points within that menstruation, in regulate to move to Goodest status, you will need to earn 350 points over the adjacent 12-month time period ( i.e., points do not carry fore from one 12-month menstruation to the following and, if Gooder or Goodest status is not achieved, “ qualifying ” points are reset to zero on each anniversary date of when you signed up for the Rewards Program or when your membership grade is re-set to estimable condition as described below ).

    once you ’ ve reached Goodest condition, you have 12 months from the date you reach Goodest status to earn 350 extra points in orderliness to maintain that condition degree. If you do not earn 350 points during that 12-month period, your status level will be re-set to Good and you will nobelium retentive have entree to exclusive benefits, including spare ship. But, wear ’ thyroxine worry, you will be able to move up to Gooder or Goodest condition if you earn 125-350 points within the trace 12-month period or any subsequent 12-month period after that, as described above. good condition can never lose their status degree .

  6. How do I earn points?

    In the Rewards Program, you are rewarded for shopping. Good will earn one point per $ 1, Gooder will earn 1.25 points per $ 1 and Goodest will earn 1.5 points per $ 1 spent on and While this applies to about all purchases on and, please note that embark, taxes and some sale trade are excluded from this promotion. besides, endow cards are besides a special site ; buying the give card doesn ’ deoxythymidine monophosphate earn you points, but you will earn points if you use a give card as your payment method .
    There are other ways to earn points, including through sociable media activities and promotions ( Social Media Qualified Activities ). Just make certain you are logged in and your TOMS® Rewards score is connected to your social accounts so you can get credit rating .
    A fully list of non-purchase Social Media Qualified Activity – and the number of points you will earn for each – will be featured on the TOMS® Rewards Dashboard. There may be limitations placed on how much and/or how many total points you can earn by completing any Qualified Activity, and any such limitations will be stated on the TOMS® Rewards Dashboard .
    While we ’ ra happy to have you partake our content, we besides know no one enjoys spam. Make sure you ’ re not violating any of the terms and conditions of any social media chopine. In the consequence TOMS® determines, in its exclusive discretion, that you are abusing these Social Media Qualified Activities, your report may be terminated and any points earned will be forfeited .

  7. How can I connect or (disconnect) my TOMS® Rewards account to my social media accounts?

    head over to your TOMS® Rewards Dashboard and connect to all available sociable media accounts for points !
    If for some reason you want to disconnect your social media accounts, simply click the “ Disconnect ” link within your TOMS® Rewards Dashboard .
    Please note that if you disconnect your sociable media account ( s ) from the Rewards Program in the same month you connected them, the points you received for connecting your social media accounts will be deducted from your TOMS® Rewards report. You can alone connect and disconnect your social media account ( s ) from the Rewards Program one ( 1 ) time per calendar month .

  8. I’ve already connected my social media accounts. How do I start earning points?

    now that you ‘ve successfully synced your social media accounts and your TOMS® Rewards account, you can start earning points for following us, sharing our posts and more. A full list of Social Media Qualified Activities is available on your TOMS® Rewards Dashboard .

  9. Twitter: How do I get points for Twitter activities?

    Connect your Twitter account in the Social Media Qualified Activities. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Rewards Program. We do not award points for @ mentions, but feel free to say hello anyhow !
    There are limits to how frequently and/or how many total points you can earn by tweeting/retweeting, so please check your TOMS® Rewards Dashboard for all the details .

  10. Facebook: How come I can’t get points for Liking TOMS®?

    unfortunately we do not offer points for “ liking ” TOMS® on Facebook at this time .

  11. Can I earn points for all TOMS® Rewards activities on my mobile or tablet browser?

    Yes, you can earn points on a mobile device but you will need to disable individual browse. Check your browser settings on your mobile device to ensure it will accept cookies .

  12. Do I have to be logged in to TOMS® Rewards to receive points for my online purchases?

    Yes .

  13. I bought a bunch of cool items on before signing up for the Rewards Program! Can I get points for past purchases?

    No, points are alone issued for purchases once a extremity is enrolled in the Rewards Program .

  14. Are points awarded based on the original price or discounted price?

    Points awarded are based on the price you paid for a product, but less taxes, embark and handling charges and any other fees .
    endow cards besides have their own fixed of rules. Buying the giving card doesn ’ t gain you points, but you will earn points if you use a endowment wag as your payment method .

  15. How come my number of points and TOMS® Rewards member level haven’t updated on the account drop down?

    Please allow improving to 24 hours for the account drop down to update .

  16. When I make a purchase, why do I see “Pending Points” on my dashboard?

    When you make a buy, your order will appear on your dashboard showing “ Pending Points. ” This means you have not been awarded your points even. You will be awarded your points when your order has shipped. If you return your purchase, your points will be deducted .

  17. What are my points to redeem?

    Your points to redeem are the number of points you have available to redeem for rewards. This number increases as you earn points and decreases with each reward you redeem .
    To review your available points to redeem, check out your TOMS® Rewards Dashboard .

  18. Can I lose my points?

    Your points to redeem can expire .
    You may besides lose points to redeem for returning item ( s ) that you received points for. If you choose to refund the original requital method acting, the points will be lost .
    To keep your points to redeem from expiring, you must make another purchase on or within ( 12 ) months of your last purchase .
    TOMS® will send you notifications to remind you when your points are set to expire, but it is your duty to monitor your TOMS® Rewards account and points status .
    We love spare stuff besides, but redeeming a reward coupon code for spare product does not count as a leverage .

  19. What rewards can I get from the Rewards Program?

    Rewards are constantly changing, so please check your TOMS® Rewards Dashboard for the latest ! Examples include TOMS® shoes, sunglasses, Giving rewards, discount rate codes for and exciting TOMS® Sweepstakes .
    eminence that some of the rewards, prizes and sweepstakes will be subject to restrictions, indeed do certain to read the fine print .

  20. How do I redeem my points for a reward?

    once you have adequate points to redeem for a wages, visit your TOMS® Rewards Dashboard, click the reward you would like to redeem, then follow the checkout instructions. You will receive a confirmation e-mail when the transaction is complete .
    Choose wisely ! If you redeem your points for a reward, your transaction can not be reversed or refunded. Reward redemptions are final .
    Reward items will be provided on a first-come, first-serve footing and may be subject to handiness, indeed once a honor detail has sold out, it may no longer be available. extra terms and conditions may apply to rewards. We will make certain to list them out on the TOMS® Rewards Dashboard. Reward items will be provided “ as is ” with no guarantee or guarantee, either express or implied, by TOMS®. All reward detail details are at the exclusive delicacy of TOMS® .
    You can not transfer, substitute or redeem rewards for cash. TOMS® reserves the right to substitute a reward token of comparable or greater value, at its sole delicacy. You are creditworthy for all federal, department of state and local taxes ampere well as any other costs or expenses associated with a wages item not specified herein or on Rewards Program web site as being provided. Rewards are considered taxable income and are subject to local anesthetic, submit and federal taxes. When the value of the advantage items for which you have redeemed points reaches USD $ 600 or more in a calendar class, a 1099 tax shape will be generated and mailed to you for tax report purposes. TOMS® recommends that you keep all account statements sent to you when you redeem points for advantage items for your criminal record keeping purposes .
    Reward items will be sent to the mail savoir-faire provided at check or the electronic mail address provided in your TOMS® Rewards account, as applicable. Please note that you may be charged transportation and handling fees as noted on or the Rewards Program web site ( during check ) for any reward items mailed to you, unless a embark promotion applies ( if any ). You are responsible for updating your registration data. No advantage items will be shipped to destinations outside the United States. Rewards that can be delivered electronically will be delivered in approximately 48 hours from the date the redemption is amply processed. The Rewards Released Parties ( as defined below ) shall not be liable for any damages, losses or delays in connection with any shipments .
    Reward coupon codes will be reflected in your TOMS® Rewards account on the Rewards Program web site and besides issued via e-mail to the electronic mail address in your TOMS® Rewards score. If a reward coupon code expires, the exhalation date will be clearly disclosed and reward coupon code must be used by such exhalation date or it will be void. Please follow the instructions provided along with the reward coupon code for your specific redemption instructions. Reward coupon codes will generally mechanically be issued within 24 hours after your rewards redemption. Multiple advantage coupon codes can not be combined in a single order. Reward coupon codes are not cashable towards purchases of gift cards ( electronic or forcible ). The advantage coupon code will be applied to the qualifying leverage subtotal, after all discounts have been applied but before applicable taxes, ship and handling charges .
    Reward coupon codes may alone be redeemed by the Rewards Program penis to whom the reward coupon code was issued. Reward coupon codes are not redeemable for cash. Reward coupon codes can not be applied to former purchases. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any ship promotions available on ( if any ) .
    If you choose to redeem your points to help TOMS® support one of its respective charitable partners or causes being supported, your redemption will not be tax deductible to you. Decisions with respect to how points will be used to support such partners or causes will be determined by TOMS® in its exclusive and absolute discretion .
    giving Cards and discounts given as rewards are discipline to terms and conditions specified thereon and in our Terms of Sale, including, but not limited to, any exhalation dates. experiential rewards are subjugate to extra terms to be provided by TOMS® .
    Rewards such as coupon codes for products or discounts need to be redeemed through using the rewards coupon code that was emailed to you and is besides available in your TOMS® Rewards Dashboard. For all other rewards, far instructions will be provided once the advantage is redeemed. In the event we need to provide you with farther instructions, you will receive a separate electronic mail from TOMS® .

  21. If I select to redeem points to help TOMS® support a charitable reward, is the value of those points tax deductible to me?

    No, the value is not tax deductible to you .

  22. How many rewards can I redeem at once?

    You may redeem rewards one at a meter, and they can not be combined with any early offers, discounts or promotions, except for any embark promotions available on ( if any ) .

  23. Do any rewards I’ve redeemed have expiration dates?

    Yes, some rewards may expire. Be sure to check the details when selecting your reward for all extra information .

  24. Can I redeem a TOMS® Rewards coupon code that is already discounted or subject to another promotion or offer?

    No, you may not combine a TOMS® Rewards coupon code with any other promotion, offer or rebate, except for any transportation promotions available on ( if any ). In early words, reward coupon codes can only be redeemed on full-price items .

  25. Will I pay for shipping when I redeem my TOMS® Rewards coupon code on

    Your coupon code doesn ’ triiodothyronine affect whether or not you pay for transportation. If you have Goodest condition, or if there ’ s a site-wide promotion on transportation, you will calm get free shipping regardless of coupon code. differently, yes, you are creditworthy for paying for shipping .

  26. Can I transfer my points or rewards to another member?

    No, you can not transfer or sell points or redeemed rewards to anyone else. Anyone suspected of this will forfeit acquired points and gamble possible suspension or result of your rewards and/or TOMS® Rewards report .

  27. Why should I join the TOMS® marketing email list?

    program participants will be sent emails about up-coming sales and promotions but only if you ’ ra opted in for TOMS® Marketing emails. otherwise, you probably won ’ metric ton hear about these sales, and you ’ re not going to want to miss out on these .
    There is an electronic mail sign-up at the bottom of every page on

  28. How do I unsubscribe from TOMS® emails?

    To unsubscribe from TOMS® emails, click the “ unsubscribe ” link at the top or bottom of any electronic mail or reply to the electronic mail with “ UNSUBSCRIBE ” in the submit line .

  29. Why didn’t I get points for subscribing to TOMS® marketing emails?

    We don ’ t award points anymore for opting in for emails, merely for clicking .

  30. I don’t want to be a part of the TOMS® Rewards Program any longer – how can I cancel my membership?

    We ‘re deplorable to see you leave, but if you no longer want to be a partially of the TOMS® Rewards Program, please call or chat our Customer Support team at 800-975-8667, Mon-Fri 8am-5pm PST, and they can assist you .

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Category : Fashion

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