CritiCall and the Dispatcher Applicant: F.A.Q. » CritiCall 911 Dispatcher & Emergency Calltaker Testing Software

occasionally, dispatcher applicants ask questions about the CritiCall software. To protect the security of the test, we absolutely can not give out the demonstration to the applicants or reveal test details. however, we do understand the applicant ’ s desire to study and to have more information about CritiCall .
Here are the answers to our most asked questions:

“How can I best prepare for taking the CritiCall tests?”

We ’ ve written a CritiCall Test Preparation Guide for candidates.

  • Download the CritiCall Candidate Test Preparation Guide (PDF)

“Is there a practice version of CritiCall? Can I download the demo?”

There is no “ exercise test ” for CritiCall and the software is ONLY available to actual emergency response agencies or verify individual dispatch companies. however, there are free applicant practice tests available at : /dispatcher-testing/applicants/ .
besides you may want to try the Data Entry Practice Test created by Karen Freeman-Smith. Ms. Freeman-Smith developed this for her personal function and as a resource for her web log readers. While CritiCall or Biddle Consulting Group did not participate in it ’ s development, applicants may find this to be a helpful practice cock .

“What is the CritiCall test like?”

CritiCall is what is known as a study sample test, in that it simulates a generic dispatch environment, but does so in a manner that does not require job specific cognition. In other words, CritiCall software puts you into situations that require the same cognition, skills, and abilities necessary for success in the modern dispatch environment. The CritiCall software contains over 20 different tests, however each agency will select only the most appropriate tests for their positions. successful completion of the CritiCall tests requires domination of skills and abilities such as :

• multitasking
• prioritization
• map reading
• memory recall
• inclusion
• probability
• data entrance
• decision-making
The CritiCall examination process will take, on average, between one and three hours to complete. many people find that the test gives such a good, naturalistic job preview that—if they are not sincerely skilled enough for the job—they realize they merely are not cut out for this kind of sour. The CritiCall course of study allows agencies and applicants to find the best match. Due to the nerve-racking function environment, and the multitasking demands of the position, many agencies have found that new dispatchers quit the first week on the job after completing an in-depth and costly discipline academy. By offering the CritiCall tests not only are agencies able to determine whether or not the applicants are sufficiently skilled, but besides applicants—themselves—are able to determine whether or not dispatching would be a satisfy career for them .
besides, take a look at this video .

“Do you have any recommendations on how to study for the Map Reading portion?”

One hypnotism is to exercise giving instructions to person else from a very dim-witted map. For example, using the terms “ left ” and “ justly, ” a well at “ North, ” “ East, ” “ South, ” and “ West ” ( as shown in the legend below ), describe the quickest route from Point A to Point B on the map shown below. You can make up extra maps to rehearse at hypertext transfer protocol : //maps.google.com/maps.

Map note that the maps in the CritiCall screen incorporate alone very basic elements, such as streets, intersections, bridges, rivers, and railway tracks. They do not contain more complete features such as contour lines ( showing aggrandizement ) .

“Where can I find out more information about becoming a dispatcher?”

For coach and industry information, we recommend you investigate the websites and offerings of the diligence ’ s conduct associations :

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