FAQ

RETURNS POLICY FOR ONLINE PURCHASES:

The right of withdrawal/exchange does not apply to orders for products which cannot be sent back given their nature (e.g. unsealed fragrance or cosmetics products), or for hygiene reasons (such as masks, underwear, bathing suits, swim trunks).

If your token is eligible for rejoinder ( our recurrence policy ), you have 30 days from the date you received your order to follow the below steps :

Register your render on-line by logging in to your account.
guarantee that your items are returned in their original condition and in their original box. All labels must be retained and attached to the items. Replace the initial pitch label with the pre-paid retort label included in your parcel and cautiously seal your parcel.
Contact Fedex to organise the pick-up for your return, or drop it off at a Fedex collection item.
Returns must be sent from the same country as the nation of receipt.
Please allow about 5 to 7 days to receive your refund, following receipt of the parcel by our services ( this time frame is for guidance only and may vary depending on periods of activeness ). If your render does not meet the above-mentioned conditions, we will send it back to you. Once your return has been accepted, you will be refunded and will receive an electronic mail confirming this. For orders placed with Pre Paid Cards, kindly note that Balenciaga has no master over your refund, pending charge, and requital process times and these fiscal institutions reserve the right to process these reversals at their delicacy. Balenciaga is unable to expedite this process. Please contact your Pre Paid Card issuer for promote data and aid .

For foster information about the conditions of our returns policy, please suction stop here .

All returns shipped using the pre-paid shipping label are complimentary. Please note, Balenciaga is not liable for merchandise returned using any method other than our prepaid label.

You can besides return items purchased on Balenciaga.com to one of our stores, within 30 days, by following the steps below :
guarantee that your items are returned in their original condition and in their master box.
– position the items in their master box and return them to one of our stores, along with the proof of purchase and the pre-printed returns label present in the original package.
Returns can only be processed in the nation in which the package was delivered. Stores located in other countries are not authorized to accept returns .

If returning your on-line orderliness to a shop, please do not complete render shape on-line as it can cause delays in process.

The in-store returns service is available at the surveil stores :

New York Mercer Street
148 Mercer Street
New York, NY 10012, United States
T : +1 212 226 2052
New York Madison Avenue
620 Madison Avenue
New York, NY 10022, United States
T : +1 212 328 1671

Beverly Hills Rodeo Drive
338 N Rodeo Drive
Beverly Hills, CA 90210, United States
T : +1 310 854 0557

Los Angeles Beverly Center
8500 Beverly Blvd Space # 770
Los Angeles, CA 90048, United States
T : +1 424 313 3210

Costa Mesa South Coast Plaza
3333 Bristol Street Suite 2231
Costa Mesa, CA 92626, United States
T : +1 714 668 0557

Santa Clara Valley Fair
2855 Stevens Creek Blvd Suite 1235
Santa Clara, CA 95050, United States
T : +1 408 572 8020

Las Vegas Forum Shops
3500 Las Vegas Blvd S Suite 220
Las Vegas, NV 89109, United States
T : +1 702 732 1660

Las Vegas Crystals
3720 Las Vegas Blvd S Suite 220
Las Vegas, NV 89158, United States
T : +1 702 262 1636

Las Vegas Wynn
3131 Las Vegas Blvd S Space # 18
Las Vegas, NV 89109, United States
T : +1 725 724 4910

Miami Design District Women’s
153 NE 40th Street
Miami, FL 33137, United States
T : +1 305 908 4242

Miami Design District Men’s
182 NE 39th Street, Ground Floor
Miami, FL 33137, United States
T : +1 305 908 2800

Miami Bal Harbour Shops
9700 Collins Ave, Unit No. 152
Miami, FL 33154, United States
T : +1 305 864 4932

Aventura Mall
19501 Biscayne Blvd, Space 229
Aventura, FL 33180, United States
T : +1 305 521 2900

RETURNS POLICY FOR IN-STORE PURCHASES:

Balenciaga accepts in-store returns within 30 days of purchase for central or store credit rating only. Refunds are not available for any In Store Purchase .

The revert item will be accepted under the following conditions :
– proof of buy or give reception required.
– detail in master condition, with all the original labels and box for shoes and jewelry .
-Full Price Merchandise .

Returns not accepted for perfumes, promotional items, personal care items, weigh samples and gifts and items from private sales.
Returns are not accepted :
– In Outlet Store Locations.
– In Balenciaga Wholesale Partners such as Department or 3rd Party Boutique locations.

All Sale Merchandise is a final sale .

The right of withdrawal/exchange does not apply to orders for products which cannot be sent back given their nature (e.g. unsealed fragrance or cosmetics products), or for hygiene reasons (such as masks, underwear, bathing suits, swim trunks).

source : https://kembeo.com
Category : Fashion